Request an appointment

To request a routine appointment with one of our clinicians:

• Use our online system via the link at the top of this page using Accurx, or through the NHS App

• Phone us on 01268 542 901, Monday to Friday from 8am.

• We do not book GP appointments in Reception. 

• You can book appointments for our Nurses / Health Care Assistants / Pharmacist at Reception.

Cancelling your appointment

If you are unable to attend your appointment, please call us on 01268 542 901.

1. Face to face:  One of the receptionists will arrange a time for you to come into the practice, with your agreement. We offer appointments with GPs, Advanced Nurse Practitioners (ANP) and a Physician's Associate.

2. Phone calls:  please note that our clinicians sometimes call from a withheld number. We are also unable to provide exact times that you will receive your call.

3. Online consultations: You can now request an appointment online (clinical or non clinical). You can make a request through the NHS app or Accurx. You can find more information on the home screen of this website.

While we do our best to help, please be aware that we cannot guarantee which clinician you will see or speak to.

Ballards Walk Surgery collaborates with other practices within the West Basildon Primary Care Network (PCN) to offer Extended Access Services for your convenience.

To book an appointment, please contact our surgery. We will provide you with details on where your appointment will take place.

Our Extended Access Services are available during the following times:

Weekdays: 6:30 PM to 8:00 PM
Saturdays: 9:00 AM to 5:00 PM

Please telephone reception if you require a home visit, as these are available on a daily basis. 

You may only request a home visit if you are housebound, or under the discretion of the Doctor. 

If English is not your first language, and you would like to make a Doctor's appointment, an interpreter can be provided.  In such cases please let the team know when booking an appointment so we can arrange accordingly.