Appointments

Making an Appointment

To book an appointment with a Clinician, please telephone the surgery on 01268 542 901 on the day you require the appointment. Phonelines are open from 8am in the morning. We will no longer be booking appointments in Reception, unless there are exceptional circumstances.

All calls will be triaged by the Clinician who will call you back to discuss your condition and any treatment necessary. Once you have spoken to the Clinican, they may make an appointment for you to come into the Practice for a face to face appointment. While we do our best to help, please be aware that we cannot guarantee which clinician will call you.

You can also book a telephone callback from a Clinician, from the patients appointments ONLINE through the MyGP app, please see the 'Make an Appointment Online' link at the top of this page. These calls will also be triaged by the Clinician.

Due to the triage system, exact call times during the day cannot be given.

The surgery also offers the facilities to book appointments up to 2 weeks in advance.

Types of Appointments

Video/Phone call: Your initial contact with one of our clinicians will be via telephone or video-link.  However, we will still ensure that your appointment meets all your needs.  Where photos are requested by the clinician, they will be confidential and saved in your relevant medical records. Please note that phone calls from the clinician are likely to be from a withheld number.

Face to face: During your phone consultation with the clinician, it may be decided that a face-to-face apointment is needed.  A time to come into the practice for this appointment will be arranged.  Please remember you will need to wear a face covering when attending the practice in person.

 

Cancelling an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.  Cancellations of an appointment less than 30 minutes before the start time will also result in a letter being sent. Persistent defaulters maybe removed from the list.

If you need to cancel your appointment, please call on 01268 542 901.

 

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit. These can only be made on the day.

You may only request a home visit if you are housebound or are too ill to visit the practice.

Extended GP Services

Ballards Walk Surgery is running an extended service every morning between 07:30 to 08:00.

If you need an appointment over the weekend or between 6:30pm to 8:00am on weekdays please contact the out of hours service by phoning 111.

 

Interpretation Services

If English is not your first language, and you would find an appointment difficult to understand, an interpreter can be provided.  In such cases please let the surgery know at least 72 hours before your appointment time so arrangements can be made.