To request a routine appointment with one of our clinicians:

• Use our online system via the link at the top of this page.
• Phone us on 01268 542 901, Monday to Friday from 8am.
• We will no longer be booking GP appointments in Reception. 
• However, you will be able to book appointments for our Nurses / Health Care Assistants / Pharmacist at Reception. 

You can also book a telephone callback from a Clinician, from the patients appointments ONLINE through the NHS app, please see the NHS app banner on our home page or download the NHS app to your smart device. These calls will also be triaged by a Clinician.

Due to the triage system, exact call times during the day cannot be given.

Face to face: A time to come into the practice for this appointment will be arranged, and agreed with the patient. During a phone consultation with the clinician, it may be decided that a face-to-face apointment is needed and the clinician will arrange that on the phone with the patient. On a daily basis we will have a number of clinicians – GPs, Advanced Nurse Practitioners (ANP) and a Physician's Associate – who manage our face to face appointments, all of whom offer a number of appointments for a variety of health problems. 

Video/Phone call: Your initial contact with one of our clinicians will be via telephone or video-link.  However, we will still ensure that your appointment meets all your needs.  Where photos are requested by the clinician, they will be confidential and saved in your relevant medical records. Please note that phone calls from the clinician are likely to be from a withheld number. While we do our best to help, please be aware that we cannot guarantee which clinician will call you.

Online consultations: We are now offering the opportunity for patients to request an online consultation (clinical or non clinical) through either the NHS app or Patchs. Please find more information regarding this on the home screen of the website, where you can read more about how the NHS app is used and how you can sign up for Patchs. 

Although you may request to discuss your condition with a specific clinician, our clinicians do not work here at the surgery every day. It is, therefore, important to understand that you will be booked into your appointment with the most appropriate clinician working on the day. These clinicians will have full access to your clinical records and may prescribe or refer as needed.

Ballards Walk Surgery will be working alongside other practices within the West Basildon PCN to provide Extended Access.

From 1st October 2022, appointments will be available to book from 18.30 to 20.00 every weekday evening and on a Saturday 9.00 to 17.00.

These appointments will be held within local practices and can be booked by contacting the surgery, when you will be informed of the location. 

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.  Cancellations of an appointment less than 30 minutes before the start time will also result in a letter being sent. Persistent defaulters maybe removed from the list.

If you need to cancel your appointment, please call on 01268 542 901.

If possible please try to telephone reception before 10:00 if you require a home visit. These can only be made on the day.

You may only request a home visit if you are housebound or are too ill to visit the practice.

If English is not your first language, and you would find an appointment difficult to understand, an interpreter can be provided.  In such cases please let the surgery know at least 72 hours before your appointment time so arrangements can be made.